Frequently asked questions

The mobile POS app keeps taking sales even when it loses connectivity — sales are queued locally and pushed to your account automatically the moment it's back online. The web POS terminal needs a connection, since it talks to your account in real time.

Yes — branches, warehouses, and cash registers are core to every plan, including Starter. Each plan just sets a limit on how many branches and users you can add; the underlying multi-branch model is the same across all tiers.

You configure the earn rate, the redemption value per point, a minimum-points-to-redeem threshold, and an optional cap on how much of a bill points can cover. Points are then earned automatically on completed sales and can be redeemed against any future bill.

You can configure tax categories with one or more named components — a flat VAT, a stacked GST + provincial tax, or a compound tax like Quebec's QST that applies on top of GST. Each component can be marked inclusive or exclusive of the listed price.

Yes — every business runs on its own dedicated database. Your catalog, sales, and customer data are never stored in the same tables as another account's.

Yes, you can move between Starter, Business, and Enterprise as your branch count and needs grow — there's no lock-in contract.

You can get started without a credit card and explore the POS terminal, inventory, and reporting before committing to a paid plan.

Any loyalty points earned or redeemed, and any gift card balance used, are automatically reversed — the customer's account is restored to what it was before the sale, not left in an inconsistent state.

Yes — products can be bulk imported and exported via Excel, so migrating an existing catalog doesn't mean re-typing every SKU by hand.

Reach us at hello@poslink.io or +94 11 234 5678 during support hours (Mon–Sat, 9 AM–6 PM SLST), or use the contact form.