Frequently asked questions

The mobile POS app keeps taking sales even when it loses connectivity — sales are queued locally and pushed to your account automatically the moment it's back online. The web POS terminal needs a connection, since it talks to your account in real time.

Yes — branches, warehouses, and cash registers are core to every plan, including Starter. Each plan just sets a limit on how many branches and users you can add; the underlying multi-branch model is the same across all tiers.

Yes — taking a cash payment prompts you to enter the amount handed over by the customer, calculates the balance to give back, and prints both the cash tendered and the change on the receipt. It's saved with the sale record too, on both the web and mobile POS.

You configure the earn rate, the redemption value per point, a minimum-points-to-redeem threshold, and an optional cap on how much of a bill points can cover. Points are then earned automatically on completed sales and can be redeemed against any future bill.

You can configure tax categories with one or more named components — a flat VAT, a stacked GST + provincial tax, or a compound tax like Quebec's QST that applies on top of GST. Each component can be marked inclusive or exclusive of the listed price.

Yes — you pick your country when you sign up, and POSLINK automatically sets the right currency, time zone, and a starting tax category based on your country's known VAT/GST rate. All of it stays fully editable afterwards from Settings.

Yes — every business runs on its own dedicated database. Your catalog, sales, and customer data are never stored in the same tables as another account's.

Yes, you can move between Starter, Business, and Enterprise as your branch count and needs grow — there's no lock-in contract.

You can get started without a credit card and explore the POS terminal, inventory, and reporting before committing to a paid plan.

Any loyalty points earned or redeemed, and any gift card balance used, are automatically reversed — the customer's account is restored to what it was before the sale, not left in an inconsistent state. A cancellation receipt with your business's header prints automatically too.

Yes — process a partial or full return against the original sale, with a reason (expired, damaged, wrong size, etc.) and a refund method: cash, card, store credit, or exchange. It's kept separate from internal stock write-offs and from returns sent back to a supplier, each with its own reason codes.

Yes — define a warranty policy once (time limit, what's covered, what's excluded, and the remedy) and attach it to any product. Every sale of that product automatically carries those terms, which print on the A4 invoice, and stay locked to what was promised at the time of sale even if the policy is edited later.

Yes — sale voids, returns, stock write-offs, supplier returns, product and price changes, and user/role changes are all recorded to a full activity trail with a timestamp and the user who made the change, filterable by date and action type.

Yes — products can be bulk imported and exported via Excel, so migrating an existing catalog doesn't mean re-typing every SKU by hand.

Yes — pick any number of products from the catalog, choose a connected printer, and print labels in common die-cut sizes (105x37mm, 70x42.4mm, 48.5x25.4mm, and more) on an A4 sheet or a label-roll printer.

Yes — each cash register can have several printers registered against it (a receipt printer and a barcode printer, for instance). You can see every printer's online status and remove any that are no longer in use from Settings > Printers.

Reach us at hello@pearlcode-technology.com or +94 74 194 3471 during support hours (Mon–Sat, 9 AM–6 PM SLST), or use the contact form.